How do I return an item?

Billing

Your credit card will be charged when the order is processed. You will see the charge on your credit card as statement by Creative Castle NETworks, LLC. or PayPal *CCNETWORKS.

I Love Dachshunds Shop Return and Exchange Policy

At ILoveDachshundsShop.com we appreciate your business and understand that sometimes it is necessary to return or exchange an item and as such we want to make it easy and convenient for you to do so. Return or exchange your items by mail.

Items that are unworn, unwashed, unused, not opened or unaltered and in resellable condition may be returned within 30 days from the date the product (s) is (are) shipped for a merchandise exchange or a full refund based on the original form of payment.

NOTE: Items that are made per order (like some of the Dachshund jewelry or custom blankets - noted on the product page) are not refundable since they are made per order. However if you receive an item broken in the mail please contact us within 7 calendar days by email Click Here, for an exchange.

Returns or Exchanges by Mail:

Returns sent via UPS or FedEx provide the fastest service with most orders arriving back to us within 2 to 5 business days and they allow you to track your return online.

Returns sent via US Postal Service – We recommend you use Priority Mail with tracking and insurance. Most orders arrive back to us within 3 to 7 business days depending on your location.

We are not responsible for orders returned that we do not receive.

ALL returns must have tracking and insurance.

Return or exchange your items at your own expense, however if the item is damaged or you received the wrong item then contact us and we will mail you a prepaid return label and package to return the item(s) in.

Once we receive returned items please allow up to 10 business days for processing and refunds.

ATTENTION PLEASE REMEMBER TO include a copy of your invoice and / or a note with your order number and reason for your return and what you would like us to do for you.

Please ship all returns to:

I Love Dachshunds
25 Van Zant Street
Suite 15-5
Norwalk, CT 06855